PirateSpins Privacy Policy

At PirateSpins, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at piratespins.com. By creating an account and using PirateSpins Casino, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully before registering or providing us with any personal information.

1. Who We Are

PirateSpins is owned and operated by Vertexion Systems, registration number 473502, with a registered address at Kaya Lirio 47, Otrobanda, Willemstad, Curaçao. Vertexion Systems also acts as the payment agent company. We operate under a Curaçao gaming licence and serve players across international markets. If you have any questions about how we handle your data, you can reach our support team at support@piratespinssupport.com.

2. Information We Collect

When you interact with our PirateSpins Casino platform — whether during registration, login, or gameplay — we may collect the following categories of personal information:

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address and contact telephone number
• Residential address and country of residence
• Username and password (encrypted) used for your pirate spins login
• Government-issued identification documents for KYC/AML verification

2.2 Financial and Transaction Data

• Payment method details, including fiat currency accounts (EUR, USD, AUD, GBP, etc.) and cryptocurrency wallet addresses (BTC, ETH, XRP, etc.)
• Deposit and withdrawal history, including transaction amounts and timestamps
• Bonus claims, free spin activations, and Wheel of Luck activity

2.3 Technical and Usage Data

• IP address, browser type and version, device identifiers
• Pages visited, session duration, and interaction patterns on our platform
• Game logs, wagering history, and gameplay records
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We at PirateSpins use the information we collect for several legitimate purposes. Our use of your personal data is guided by applicable data protection laws and the principle of minimal data collection. Specifically, we process your data to:

• Verify your identity and comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• Facilitate your account registration, piratespins login, and secure access to our services
• Process your deposits and withdrawals in both fiat and cryptocurrency
• Administer bonuses, cashback rewards, loyalty points, VIP Club benefits, and tier/rank progression
• Personalise your experience and tailor daily rewards and promotional offers to your activity
• Detect, investigate, and prevent fraudulent or unlawful activity on our platform
• Provide customer support via live chat or email at support@piratespinssupport.com
• Comply with our regulatory requirements under our Curaçao gaming licence
• Conduct internal audits as described in our Terms and Conditions

4. Legal Basis for Processing

Our PirateSpins platform processes your personal data on the following legal grounds:

• Contractual necessity — we need your data to fulfil our obligations when you use our real money casino services
• Legal obligation — we are required to collect and retain certain data for AML, KYC, and financial compliance purposes
• Legitimate interests — we use data to maintain the security and integrity of our platform, prevent fraud, and improve our services
• Consent — where required, we will request your explicit consent before using your data for marketing or non-essential cookies

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service providers — we share data with payment processors, KYC verification partners, and technology providers who support our operations under strict confidentiality agreements
• Regulatory and legal authorities — we may disclose your data when required by law, court order, or our licensing authority in Curaçao
• Fraud prevention — we may share data with anti-fraud networks and law enforcement agencies to investigate suspicious activity
• Business transfers — in the event of a merger or acquisition involving Vertexion Systems, your data may be transferred to the acquiring entity

6. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your experience and support our operations. At PirateSpins, cookies help us remember your preferences, maintain your session during piratespins login, analyse traffic, and deliver relevant content. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand how users interact with Pirate Spins Casino
• Marketing cookies — used to deliver relevant promotions and offers where you have consented

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Our PirateSpins records are maintained in accordance with applicable financial regulations and licensing requirements. Unused bonus winnings are voided after 30 days as set out in our Bonus Terms and Conditions. When we no longer need your data, we delete or anonymise it securely.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data that we hold:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete information
• Right to erasure — in certain circumstances, you may request that we delete your data
• Right to restrict processing — you may ask us to limit how we use your data
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to object — you may object to processing based on our legitimate interests

To exercise any of these rights, please contact us at support@piratespinssupport.com. Note that emails must be sent from the address registered on your account. We will respond to your request within a reasonable timeframe and in accordance with our legal obligations.

9. Restricted Jurisdictions

We do not knowingly collect data from individuals located in jurisdictions from which registration is prohibited. Our PirateSpins Terms and Conditions list restricted countries including Afghanistan, China, Iran, Russia, the United States, and others. If we discover that personal data has been collected from a restricted jurisdiction, we will take steps to close the account and delete or retain the data only as required by law.

10. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our PirateSpins platform uses encryption, secure servers, and access controls to safeguard your information. While we take reasonable precautions, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you through our platform or via email. We encourage you to review this page periodically. Your continued use of Pirate Spins Casino following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact our customer care team — available 24/7 via live chat on our website or by email at support@piratespinssupport.com. We are committed to resolving all data-related enquiries promptly and transparently.